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Here are some business-related articles. I wrote some of them and the rest are from people I respect. I hope you can profit from the advice. - Dan Holohan

21 things you can expect from us as we begin your job

Contractors, feel free to use this one as a part of your presentations. Read More

A Customer Bill of Rights

If you're a contractor, you're welcome to use this for free. Read More

After the War Is Over

Predictions made by some pretty important Dead Men. These guys were good! Read More

Comfort and Efficiency

That's what consumers really want nowadays, and here's why. Read More

Comfort is Perception

We dress for the weather outside, regarless of the temperature inside. Read More

Competing with Utilities, by John Barba

John explains how to deal with companies that give it away Read More

Confidence

How much do you believe in your skills? Read More

Dennis

It's important for us to be there. Read More

Dopey Employees

All the marketing in the world can't get you around one properly placed dopey employee. Read More

Eco-Bling

Lately, I'm noticing that those who go for the Eco-Bling often have no idea what they're doing when it comes to construction. They just want what's hip, Hollywood, and of course, noticeable to their friends and neighbors. Read More

Empty Wagons

Tough to sell from one of those. Read More

Ernie's Estimates

What to do when a potential customer wants a complete design for free Read More

H2Oh!

Value is perception Read More

Heating Lessons

They're everywhere! You just have to pay attention. Read More

Help Your Truck Help You

Great advice from a professional truck mechanic Read More

Home Comfort, and how to sell it

Practical advice from a guy who knows Read More

Hydronic Considerations

There are Grandpas, and there are Boutiques. And then there are confused consumers. Read More

Hydronics' opponents

When hydronics steps into the ring nowadays, who's getting up off the other stool? Read More

I choose to nod

Either you see what’s going on right now as a fantastic opportunity, one that will allow you to not participate in this recession, or you can see it as a really nasty thing, one worthy of your contempt. Read More

I have it on good authority.

It must be true. It's on the Internet! Read More

I know you can't see this, but . . .

If you're teaching others, be they employees or customers, please read this. Read More

I'm a PC

When you run ads that knock your competitor you’re basically telling your competitor’s customers that they are stupid. And now you want them to buy from you? Read More

In vino veritas

What wine can teach us about those who buy heating systems. Read More

Introducing Dan Holohan

How I got my start in the heating business Read More

It's the Neighbors

What motivates people to conserve energy and buy new heating euqipment? It's the neighbors! Read More

Jen's Dilemma

When it comes to sales, it's all about perspective. Read More

Liability

It's good to know folks are watching out for me, but sometimes I long for the old days. Read More

Never work for these people

The wisdom of many contractors, complied for your ready reference Read More

On Firing, by John Cataneo

Some days you hire, other days you fire. Here's some superb advice on the firing part. Read More

On Hiring, by John Cataneo

Thoughtful comments from a successful NYC plumbing and heating contractor Read More

On Questionable Quality

Is this the new American way? Read More

On Salesmanship

It's all about rapport, and thinking about the other person's needs before your own. Read More

On Selling

The wisdom and sound advice of John Barba Read More

One man’s ceiling is another man’s floor

Within every problem there is a business for someone who's paying attention. Read More

One-Hundred Reasons

Why should I do business with you and not the other guy? Read More

Paying Vital Attention, by Linda Leigh Francis

So important, especially in this market. Read More

Pressure!

Looking for business? Look for problems first. Read More

Quiet May shouts at us

People buy benefits. Features are not benefits. Read More

Redflash

If you really set out to try, how would you go about losing business, and I mean losing it forever? What would you do? Read More

Show and Tell

Visual aids make for a powerful presentation Read More

Some Thoughts on a Snowy Morning

On doing the right thing. Read More

Supply House Extortion

Is that what it really is? Read More

Technicolor Engineering

Learn to speak in colors and clients will better see the beauty of what you do Read More

The 80/20 Rule

Sometimes, you just have to fire a customer. Read More

The Quality of Heating Work

Will mediocrity always be a part of this trade? Read More

Things to Consider

A few things to consider as you go about the business of heating Read More

Think before writing

Poorly chosen words can wind up in court Read More

Thinking Business

Within every problem there is a business. But you have to keep your eyes open, and you have to think. Read More

Three Models

Three business models to consider, and one important question - Do you really know how to sell? Read More

To Delight the Customer

Some insight from a manufacturer, and some advice from a Dead Man Read More

Ways to Go Wrong on Your Next Job

There are lots of ways to screw up a heating job, and a heating business. If you want to be successful, study this list, and then do the opposite. Have fun! - Dan Holohan Read More

We're Probably Not the Low-bidders

Contractors, feel free to use this one as a part of your presentation Read More

What a rep should be

At least as far as I'm concerned. Read More

What's it worth?

It's about what the customer thinks, not what you think. Read More

What's it worth?

It's about what the customer thinks, not what you think. Read More

What's the future of hydronics?

It's commercial, and here's why. Read More

Where Babies Come From

Ferguson proves that a good wholesaler adds plenty of value. Read More

You may be wondering how we arrived at the price on your job.

Contractors, feel free to use this one as a part of your presentation Read More