100+ Ways to Get the Phone to RING NOW!, by Ellen Rohr

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A Customer Bill of Rights

If you're a contractor, you're welcome to use this for free. Read More

Assess Yourself, by Linda Leigh Francis

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Build a Better Bean Team, by Ellen Rohr

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Business Survival Skills…for Inmates, by Ellen Rohr

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Circulate Among the Troops, by Ellen Rohr

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Competing with Utilities, by John Barba

John explains how to deal with companies that give it away Read More

Day of Doubt, by Ellen Rohr

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Dennis

It's important for us to be there. Read More

Dopey Employees

All the marketing in the world can't get you around one properly placed dopey employee. Read More

Empty Wagons

Tough to sell from one of those. Read More

Ernie's Estimates

What to do when a potential customer wants a complete design for free Read More

Give me some SALES!, by Ellen Rohr

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H2Oh!

Value is perception Read More

How Bailey Boilers Went Belly-Up

A fable for our times. Read More

I choose to nod

Either you see what’s going on right now as a fantastic opportunity, one that will allow you to not participate in this recession, or you can see it as a really nasty thing, one worthy of your contempt. Read More

In vino veritas

What wine can teach us about those who buy heating systems. Read More

It's the Neighbors

What motivates people to conserve energy and buy new heating euqipment? It's the neighbors! Read More

Jen's Dilemma

When it comes to sales, it's all about perspective. Read More

Managing versus doing, by Linda Leigh Francis

How do you use your time? Read More

Never work for these people

The wisdom of many contractors, complied for your ready reference Read More

On Firing, by John Cataneo

Some days you hire, other days you fire. Here's some superb advice on the firing part. Read More

On Hiring, by John Cataneo

Thoughtful comments from a successful NYC plumbing and heating contractor Read More

On Questionable Quality

Is this the new American way? Read More

On Salesmanship

It's all about rapport, and thinking about the other person's needs before your own. Read More

On Selling

The wisdom and sound advice of John Barba Read More

One man’s ceiling is another man’s floor

Within every problem there is a business for someone who's paying attention. Read More

One-Hundred Reasons

Why should I do business with you and not the other guy? Read More

Paying Vital Attention, by Linda Leigh Francis

So important, especially in this market. Read More

Show and Tell

Visual aids make for a powerful presentation Read More

Snappy Answers to Tough Questions, by Ellen Rohr

Don't miss this terrific video! Read More

Super Thinking Procedure, by Ellen Rohr

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Supply House Extortion

Is that what it really is? Read More

Taking the Leap from Field to Management, by Linda Leigh Francis

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Technicolor Engineering

Learn to speak in colors and clients will better see the beauty of what you do Read More

The Best Kept Secret, by Ellen Rohr

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The Bonus Dilemma, by Linda Leigh Francis

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The Top Ten Things Contractors Should Do For Themselves

In my opinion Read More

Things to Consider

A few things to consider as you go about the business of heating Read More

Time is an Illusion, by Ellen Rohr

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We're Probably Not the Low-bidders

Contractors, feel free to use this one as a part of your presentation Read More

What's it worth?

It's about what the customer thinks, not what you think. Read More

Where Babies Come From

Ferguson proves that a good wholesaler adds plenty of value. Read More

Why are you afraid of Billy Mays?, by Ellen Rohr

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Why do you do it?, by Ellen Rohr

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You may be wondering how we arrived at the price on your job.

Contractors, feel free to use this one as a part of your presentation Read More