Please accept our apologies that you have had difficulty with the pilot on our ES2 product. We fire and test every burner in our factory prior to shipment; the pilot worked when tested, but we have found that a small number of pilots fail in the field over time. We have worked with Honeywell on a solution and we recommend that the pilot orifice be changed from a # 22 orifice to a #24 orifice. Again, we apologize that you have experienced an issue with our product. We strive to provide the best possible products to the marketplace and we have taken this issue back through our engineering and manufacturing teams to ensure we can eliminate this from happening again. We will begin using # 24 orifice pilots on our manufacturing lines very shortly.
How does that help me. Do I have to call a plumber to replace the pilot light assembly or what? It sucks that this is happening at night in the dead of winter so it will be very hard getting someone that knows what they are doing to come here without charging me an arm and a leg.