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U.S. Boiler & New Yorker Boiler RecallsSubscribe to RSS feed

Two recalls just announced:

http://www.cpsc.gov/en/Recalls/2014/US-Boiler-Recalls-Home-Heating-Boilers/

and

http://www.cpsc.gov/en/Recalls/2014/New-Yorker-Boiler-Recalls-Home-Heating-Boilers/

Some background:

Dan and Dan Chat About Recalls (Dan Holohan and Dan Cork, VP of Sales and Marketing at U.S. Boiler, discuss the recent recall of some U.S. Boilers.)

Dan Holohan: Dan, I see where the CPSC just released a notice that says U.S. Boiler Recalls Home Heating Boilers due to Carbon Monoxide Hazard. That word “recall” always seems so onerous to me. Do people need to have their boilers removed from their homes?

Dan Cork: No. There are no plans to take any of these boilers out of homes. That is not necessary at this time. This action is about a field modification done to the boilers to make minor changes while they’re still installed. The modifications are straightforward for a qualified contractor.

Dan Holohan: So, homeowners can continue to use their boilers? That’s comforting because it’s been pretty cold just about everywhere this winter.

Dan Cork: Yes, the boilers involved are the ESC, PVG, and SCG boilers, and homeowners may continue to use them as normal. The company and the CPSC recommend that every home have a CO detector installed and operating.

Dan Holohan: To me, a CO detector is just common sense. It’s right up there with a smoke detector. To paraphrase that old American Express line, I’d say, Don’t go home without it. So tell me why the CPSC required this field action.

Dan Cork: Well, U.S. Boiler Company always strives to provide its customers with superior-quality products, and as part of that process, we periodically perform tests to ensure our products meet or exceed all applicable standards and safety requirements. As part of these tests, it came to our attention that under certain circumstances on some ESC, SCG, & PVG boilers, excessive amounts of carbon monoxide could be emitted into the venting system that is piped to the outside of the home. Although no issues or problems have been reported, U.S. Boiler self-reported these test results to the CPSC and it is important that these boilers receive a field modification.

Dan Holohan: I like the fact that you’re constantly watching these things. Is this field action a result of finding elevated levels of CO in the exhaust vent systems?

Dan Cork: Yes. During these tests, we also measured the CO levels around the boilers and found that no CO was spilling out from the boilers themselves. We found that excessive amounts of CO could be emitted into the boiler’s exhaust venting system. However, it’s important that these units receive a field modification.

Dan Holohan: Got it. So what has to be done to these boilers?

Dan Cork: This field modification includes minor changes to the boilers and the modifications are slightly different for each boiler model. Some kits include gas orifices, some kits include items such as pressure switches. The modifications are straightforward for qualified servicing contractors and we have kits available to send to them.

Dan Holohan: Okay, so what should homeowners do next? Dan Cork: Homeowners should contact their servicing contractor about this field modification as soon as possible. U.S. Boiler has been informing as many of our distributors & contractors as possible over the past several weeks, so many contractors are aware of the process to follow. If homeowners or contractors have questions, they can visit our website at www.usboiler.net, contact us by email at info@usboiler.net, or call the U.S. Boiler toll free customer service line at 1-888-432-8887 for more information.

Dan Holohan: Thanks, Dan. I love the fact that you tested, investigated, self-reported, and came up with a solution to this. You’re being proactive and I admire that. Every company faces challenges from time to time but it’s the ones that step-up in a responsible way that have always impressed me. It’s the mark of a great company. You’re there for your customers. Thanks for that.